Pilgrim operations
Registration, bookings, groups, guides. Every pilgrim record stays tied to the right group, package, and guide from sign-up to return.
For Tour Operators
Move your pilgrims from booking to home, in one workspace.
Registration, KYC, flights, accommodation, IDs, field ops. Every pilgrim record stays connected from sign-up through the return flight, so your guides stop juggling six tools at 3am in Mina.
Operator Capabilities
The workflows operators need before, during, and after travel
Pilgrim readiness, logistics, communications, and field execution. One place. One pilgrim record.
Travel and logistics
Accommodation, flights, transport, luggage, last-minute itinerary changes. One workflow. Not seven tabs.
KYC and communications
Documents collected, KYC verified, structured updates sent over SMS or WhatsApp. Stop chasing pilgrims for the same passport scan twice.
Field operations
Issue IDs in the airport. Respond to emergencies in Mina. Track group locations in Arafat. From one app your guides already have open.
Pilgrim Journey Flow
Coordinate the full operator journey without disconnected tools
From onboarding to in-country support, the operator workspace keeps the same pilgrim record connected throughout the season.
Sell and onboard
Capture pilgrim records, structure bookings, assign packages. Every traveler ties to the right guide and group from the first deposit.
Prepare and verify
Track KYC completion, review documents, issue IDs. Readiness is visible per pilgrim, per group, before anyone reaches the airport.
Coordinate travel
Accommodation, flights, transport, luggage. Stop the cross-tool reconciliation and the 4am calls about a missing seat.
Support pilgrims in the field
Alerts, location coordination, support incidents. While the season is live, guides have the same view your ops team has.
Workspace Coverage
What operator teams manage in one system
- Packages, bookings, and group coordination in one place. No more cross-referencing four spreadsheets to find one pilgrim.
- Document collection, KYC, and passport-readiness workflows so visas get filed early, not panicked.
- Accommodation, flights, transport, and luggage tied to the pilgrim record. One source of truth across the journey.
- Field workflows for guides and ops staff: emergency alerts, ID cards, group location, all in their pocket.
- Structured pilgrim messaging on SMS and WhatsApp from paid plans, so important updates do not drown in group chats.
- A clean growth path from small operator to enterprise: custom branding, integrations, and dedicated support kick in when you need them.
Deployment Paths
Choose the operator plan that matches your execution depth
Start with licensing and pilgrim coordination. Expand into KYC, travel logistics, communications, field operations, and enterprise support as you grow.
Operator Free
For operators launching a Hajj operation with licensing applications, season visibility, authority policy access, pilgrim execution, and basic reporting.
$
0
/month
Up to 500 pilgrims • 10 users
- Core platform includes:
- Operator Licensing
- Season Management
- Authority Policy Management
- Pilgrim Management
- Package Management
- Booking Management
Recommended
Operator Pro
For operators running full-season pilgrim operations across bookings, logistics, communications, billing, and field response.
$
299
/month
Up to 5,000 pilgrims • 50 users
- Everything in Operator Free, plus:
- Pilgrim Categories
- Flight Management
- Accommodation
- Ground Transport
- Catering & Meals
- Luggage Tracking
Operator Enterprise
For high-volume operators that need Saudi integrations, enterprise rollout support, branded delivery, and tailored controls.
Custom pricing
Unlimited pilgrims • Unlimited users
- Everything in Operator Pro, plus:
- Custom Report Builder
- Saudi Integration (Maqam/Muqeem)
- API Access
- Passport OCR
- Payment Gateway
- White Label Branding
Build the rollout your operator team can actually run.
Tell us how your packages, travel, and field ops work today. We'll map the configuration around them.